Triage
Support Triage & Inbox
Every ticket read, tagged, routed, and drafted — humans review where it matters.
AI reads each incoming ticket or email, classifies and routes it, drafts the reply, and flags the ones a person must handle — so first-response time drops from hours to minutes without losing quality.
Deliverables
What you get, on paper.
- Classification and routing across your queues
- Drafted replies for common cases
- Escalation rules for anything sensitive
- Integration with your help desk or inbox
- Quality review points and reporting
Process
How we run it.
- 1
Map your queues, categories, and the replies you reuse
- 2
Build classification, routing, and draft generation
- 3
Wire it into your help desk with human review
- 4
Tune on real tickets and edge cases
Outcomes you can measure
What you leave with.
First-response time from hours to minutes
Consistent, on-brand replies
A team that scales volume without a new cohort
Humans focused on the cases that need judgment
Get started
Hire the engineer.
Cancel any month.
Subscribe and describe your first workflow, or book a free call and I'll tell you straight whether it's worth automating. Same engineer either way.
Work directly with the engineer · Cancel anytime · You own everything you build.