Triage
Support Triage & Inbox
Every ticket read, tagged, routed, and drafted. Humans review where it matters.
AI reads each incoming ticket or email, classifies and routes it, drafts the reply, and flags the ones a person must handle, so first-response time drops from hours to minutes without losing quality.
Deliverables
What you get, on paper.
- Classification and routing across your queues
- Drafted replies for common cases
- Escalation rules for anything sensitive
- Integration with your help desk or inbox
- Quality review points and reporting
Process
How we run it.
- 1
Map your queues, categories, and the replies you reuse
- 2
Build classification, routing, and draft generation
- 3
Wire it into your help desk with human review
- 4
Tune on real tickets and edge cases
Outcomes you can measure
What you leave with.
First-response time from hours to minutes
Consistent, on-brand replies
A team that scales volume without a new cohort
Humans focused on the cases that need judgment
Get started
Hire the engineer.
Cancel any month.
Subscribe and describe your first workflow, or book a free call and I'll tell you straight whether it's worth automating. Same engineer either way.
Work directly with the engineer · Cancel anytime · You own everything you build.